Cutio

[Refund Policy]

Last updated: March 22, 2026

> 1. Introduction

This Refund Policy outlines the terms and conditions under which refunds are issued for Cutio subscription plans. By purchasing a subscription to Cutio, you agree to the terms described in this policy. This policy should be read alongside our Terms of Service and Privacy Policy.

Contact: support@cutio.dev
Website: https://cutio.dev

> 2. Merchant of Record

All subscription payments for Cutio are processed by Paddle.com Market Limited (for customers outside the United States) and Paddle.com Inc. (for US customers), acting as our Merchant of Record. This means Paddle is the legal seller of the subscription and handles all billing, invoicing, sales tax, currency conversion, and refund processing. Any refund is ultimately processed by Paddle in accordance with Paddle's Terms of Use and Paddle's Privacy Policy.

> 3. Refund Eligibility

You may be eligible for a refund if:

  • You were charged incorrectly or more than once for the same billing period
  • You experienced a technical issue that prevented you from using the paid features of the Service, and we were unable to resolve the issue within a reasonable timeframe
  • You request a refund within 14 days of your initial subscription purchase, in accordance with applicable consumer protection laws (including the EU Consumer Rights Directive 2011/83/EU)

> 4. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws, including the right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) and its implementation in national law (e.g., §§ 355–356 BGB in Germany). Where this policy conflicts with mandatory consumer protection legislation, the statutory provisions shall prevail.

> 5. Non-Refundable Situations

Refunds are generally not provided in the following cases:

  • You simply changed your mind about the subscription after the 14-day initial purchase window
  • You failed to cancel your subscription before the automatic renewal date
  • You used a significant portion of your monthly token allowance during the billing period
  • Your account was suspended or terminated due to a violation of our Terms of Service
  • Price changes that were communicated at least 30 days in advance, as described in our Terms of Service
  • Dissatisfaction with AI accuracy — as noted in our Terms of Service, AI-generated results are approximations and accuracy is not guaranteed

> 6. Cancellations and Downgrades

Canceling your subscription or downgrading to the free tier is not the same as requesting a refund:

  • If you cancel your subscription, you retain access to paid features until the end of your current billing period
  • We do not provide prorated refunds for unused time remaining in a billing period after cancellation or downgrade
  • To avoid being charged for the next billing cycle, cancel your subscription before the renewal date

You can manage your subscription through the Paddle customer portal.

> 7. How to Request a Refund

To request a refund, you may:

  1. Contact us directly at support@cutio.dev — include your account email address and the reason for your refund request
  2. Contact Paddle's support — as the Merchant of Record, Paddle can also process refund requests directly. Visit Paddle's support page for assistance

We aim to respond to all refund requests within 3 business days.

> 8. Refund Processing

Once a refund is approved:

  • Refunds are processed by Paddle and returned to the original payment method used for the purchase, as required by applicable consumer protection law
  • Processing times depend on your payment provider and may take 5–10 business days to appear on your statement
  • Refunds are issued in the original currency of the transaction
  • Upon refund, your subscription will be canceled and access to premium features will be revoked at the end of the current billing period (or immediately, depending on the circumstances)

> 9. Chargebacks

We encourage you to contact us at support@cutio.dev before initiating a chargeback with your bank or payment provider. We are committed to resolving billing disputes fairly and promptly. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of your account.

> 10. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and provide at least 30 days' advance notice via email before the changes take effect. If you do not agree to the revised policy, you may terminate your account before the changes take effect. If you continue to use the Service after the updated policy takes effect, you will be deemed to have accepted the changes.

> 11. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Dmitrii Brolnitskii
Email: support@cutio.dev
Website: https://cutio.dev